State Farm® Insurance Agent Sha Tichenor
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
T Moore
November 15, 2024
"Sha Tichnor State Farm has the worse customer service of any State Farm office I have ever been with. They pick and choose if they will answer your phone call. The agent has promised gift cards in the past that she never sent out when I informed them that the customer service was getting really bad. They flat out don’t care. You can never speak with your agent they are incompetent and I will no longer be a customer real soon."
"Hello T Moore, I am so sorry that you have had this experience with my office. One of the reasons, I am in business is because I have a general love to help people. My team and I enjoy working with customers. My team and I have no reason to screen any calls. I have a high volume of walk-in customers as well as incoming calls that needs to be serviced. If we are unable to answer a call, it is because we have someone in front of us or were on another call. If we do not answer, its best to leave a message. We check our voicemail 3-4 times a day. We understand our purpose and we take great pride in it. In regard to the gift cards to you and your friend, clearly there was a misunderstanding. I have given out gift cards to several different people for a variety of reasons. However, they usually pick them up at my office. After our conversation, this evening, I have put your gift card in the mail. Again, I do apologize. I really hate to lose you as a customer, I do respect your decision. I thank you for being my customer for the time that you were with me. I wish you nothing but the best, be blessed."
Charles Jewell
June 26, 2024
"I love your staff and your company"
"Hey Charles, we appreciate your compliment, thank you so much for the warm words! Have a beautiful day! #wereheretohelp"
Destined4 Life
February 20, 2024
"I appreciate the family oriented customer service that Niyah and the team provides. My car was stolen and during the entire process they were my support especially when I just needed to vent. They listen attentively and address all questions and concerns with genuine care. I’m so happy to be with this office and highly recommend Niyah and the team."
"Thank you!! Niyah does great work and is an asset to our agency. I am grateful that we were able to assist you at a time you needed us the most. Our mission is to help our customers with everyday life and recover from the unexpected. Please let us know if you need anything moving forward. Be blessed!"
Dave Lawrence
October 6, 2023
"Very polite, attentive Iistener, very informative , and displayed the character of a true Professional 👍"
"We appreciate the compliment! I will say, customers like you make our job rewarding and reminds us of why we do what we do. Thank you, thank you, thank you! #heretohelp "
Phil Cross
June 7, 2023
"I was with USAA for over 15 plus years. State Farm was cheaper and with better customer service. I switch over EVERYTHING. (Car and homeowner) Anytime I have a question or concern I call Sha Tichenor and her team, they always reinsure me that everything will be OK. Hands down best customer service I ever had. I’ll give them 6 stars if I could!"
"Thank you so much for the compliment! We love to help people and be of service to all of our customers but working with customers like you is extremely rewarding. Please continue to call us with any questions or concerns. We are here to help, thank you!!!!!"
Christina Eades
December 31, 2022
"I eventually had to switch to another insurance company but this office was great and super helpful! If it weren't for homeowners insurance and a move I'd still be with them."
Evita Mozee
August 19, 2022
"Sha Tichenor and her staff are simply AMAZING!! They are professional and go over and beyond to ensure your coverage is appropriate for your needs. I can’t say enough about my experience! I’m am beyond satisfied!!"
"Thank you so much Evita, your compliment is greatly appreciated. It is really important to my team and I that our customers know and understand what coverages they have purchased and try our very best to make sure that it fits their budget. Customers like you are make our job rewarding. Thank you again, it was a pleasure working with you."
Donna Pugh
July 29, 2022
"The company has been so helpful and I really appreciate everything that they have done and Makalia was very professional and did a fantastic job and I really appreciate it. Thank You"
"Thank you Donna for taking the time to pay us a compliment. Yes, I agree, my team member Makiya is very professional and takes pride in her work. Please feel free to reach out to us as needed, we appreciate you more than you know. #wereheretohelp"
Susan Bush
July 14, 2022
"Makiya Everett! Thank you so much for taking care of this! I appreciate all your help with this matter! It’s so nice to have you as my agent! You are a caring, thoughtful and professional person! Qualities that are hard to come by these days! Thank you again and have a great day!"
Elise Stevenson
July 7, 2022
"I was pleased with my service I received with the agent and staff. Thank you Sha"
"Thank you so much Elise, you were a pleasure. Thank you for choosing Sha Tichenor State Farm! #wereheretohelp"
Angel Gonzalez Suarez
June 14, 2022
"Excelente"
"Thank you Angel, we appreciate the compliment. Customers like you remind us of why we do what we do, thank you again! #wereheretohelp"
Yatta Desha
April 27, 2022
"State Farm is the best car insurance around. 5+ years and it shows they value me as a customer. My rates continue to drop and beats every competition. Not every agent provides quality customer service and will keep you informed of new discounts available BUT Sha Tichenor and her staff do a wonderful job. When they call its always a pleasure and gives me peace of mind my agent is working to keep my rates competitive 🙂"
"Thank you for the compliment! We sincerely appreciate you, customers like you make us smile and remind us why we do what we do. Thank you for being you, have a blessed day!"
Robert Cook
November 26, 2021
"Great agent, great staff."
Laneus Franklin
August 30, 2021
"The best agent to have."
"Thank you Mr. Franklin, I appreciate the compliment, I'm here to help!"
Sabreena Landers
August 19, 2021
"Sha and Sherri were very helpful in getting me and my daughter set up for insurance, along with all the information I needed. Very professional and had a great attitude the entire time."
"Thank you Sabreena! It was a pleasure getting to know you and your sweet baby girl. Sherri and I appreciate the compliment. #wereheretohelp"
Markieshia Peters
August 11, 2021
"Knowledgeable, attentive and quickly responsive."
"Thank you Ms Peters! If you have any questions or concerns, please do not hesitate to call (502-212-659), text, or email (shatichenor.com) me. I am here to help!"
D JB
August 3, 2021
"Sha was awesome at providing the services that I needed. Check her out, she won’t fail you."
"Thank you D JB! I appreciate the compliment, it was a pleasure."
Samuel Johnson
July 13, 2021
"Very knowledgeable and professional! I didn't feel pressured either. We'll be back!"
"Awesome, that speaks volumes, thank you! #wereheretohelp"
Chauncey Johnson
July 12, 2021
"Very professional service! Very friendly and made sure all my insurance need were met!"
"Thank you Chauncey! You have made my day! Please give me a call (502-212-6559) if you have any questions or concerns. #wereheretohelp"